We collect information you provide when creating an account including your name, email address, phone number, and date of birth. We also collect payment information when you purchase lottery tickets and records of your gaming activity on our platform.
Your personal information is used to provide lottery services, process payments, verify your identity for regulatory compliance, and communicate with you about your account. We may also use your information to improve our services and comply with legal obligations.
We don't sell your personal information to third parties. We may share your information with payment processors, regulatory authorities when required by law, and service providers who help us operate our platform. All third parties are required to protect your information and use it only for the purposes we specify.
We use industry standard security measures to protect your personal information including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
You have the right to access, update, or delete your personal information. You can also opt out of marketing communications at any time. If you want to exercise these rights, please contact our customer support team through your account dashboard.
Our website uses cookies to improve your experience and analyze how you use our site. You can control cookie settings through your browser, but disabling cookies may affect how our website functions.
You must be 18 years or older to use our services. We don't knowingly collect information from anyone under 18. If we discover we have collected information from someone under 18, we will delete it immediately.
If you close your account, we will retain some information as required by law and for regulatory compliance. Most of your personal information will be deleted within a reasonable timeframe after account closure.
We may update this privacy policy from time to time. When we make changes, we will notify you through your registered email address or by posting a notice on our website. Continued use of our services after changes means you accept the updated policy.
As a licensed lottery operator in Victoria, we must comply with various gaming regulations that require us to collect and retain certain information about our customers. This includes identity verification, transaction records, and gaming activity logs.