Frequently Asked Questions

It's super easy! Just create your account, choose your numbers or use Quick Pick, select how many draws you want to enter, and make payment. Your tickets are stored safely in your account and you'll get email confirmations for everything.

We process all winnings within 24 hours of the official draw results. Smaller wins (under $1,000) are automatically credited to your account. Larger wins might require verification but we'll contact you immediately to help with the process.

Absolutely! LotterOff is fully licensed by Victorian gaming authorities and we use bank-level security for all transactions. We're regulated the same way as traditional lottery retailers, just with the convenience of playing from home.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and bank transfers. All payments are processed through secure encrypted connections and we never store your full card details.

Yes! You'll receive email confirmation immediately after purchase with all your ticket details. You can also view all your tickets and draw history in your account dashboard at any time.

We'll notify you by email and SMS as soon as results are available. You can also check your account dashboard or follow our social media for draw results. We make sure you never miss a win!

You must be 18 years or older to create an account and purchase lottery tickets. We verify all accounts during registration and may request ID for larger wins to comply with gaming regulations.

Currently we're licensed to operate only in Victoria, so you need to be a Victorian resident to play. We're working on expanding to other states, so keep an eye out for updates!

Definitely! You can set up subscriptions for your favourite numbers to automatically enter multiple draws. This way you'll never miss a draw and you might even get discounts for playing regularly.

Our customer support team is available 24/7 via email, phone, or live chat. We're here to help with anything from technical issues to questions about your winnings. Most issues are resolved within a few hours.